Where can I find warranty information for hardware sold through MINDBODY?

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SUMMARY

Right here!

This article will assist you with hardware resources, warranty and contact information for the hardware sold through MINDBODY online.

 


CONDITIONS

  • All hardware purchased through MINDBODY can be returned to us within the first 30 days.
  • Clients who need to return hardware within those 30 days can contact Order Fulfillment (logistics@mindbodyonline.com)
  • After the first 30 days clients will need to contact the manufacturer to honor the warranty.

 


CONTENT

Thermal Receipt Printer-Star Micronics

Cash Drawer-WASP wcd-5000 cash drawer

Wireless Scanner-WASP

Wired Scanner-HONEYWELL

MC Cash Drawer

MagTek-Credit Card Reader

ID Tech-Mobile Swiper

Dymo-Label Printer

MINDBODY Online

 


WARRANTY INFORMATION

Thermal Receipt Printer - Star Micronics

- Manufacturer Warranty - 3 Years
- 800-782-7636 - Customer Technical Support
- http://www.starmicronics.com/Supports/SupportMain.aspx#warranty
- Star Micronics TSP 143IIU ECO thermal receipt printer - Mfg. Part: 39464010
- Receipt printer uses a USB connection and a 3 prong power cord
- Receipt printer uses 72mm or 3-1/8" wide thermal receipt paper. Must purchase at a local office supply store

 

Cash Drawer -WASP WCD-5000 Cash Drawer

- Manufacturer Warranty - 1 year
- 214-547-4100 - Customer Technical Support
- http://www.waspbarcode.com
- Cash drawer – Mfg. Part: 633808491024  
- Need to order keys? = Code # 235 on one side, BD on the other, Part# 001767
- Cash drawer only plugs into the Receipt printer
- Cash drawer cable uses a RJ45 plug. The Pin-Out details cannot be provided by manufacturer. Extension of trigger cable is not available.

 

Wireless scanner - Wasp

- Manufacturer Warranty, Wireless Scanner = 2 years, Cash Drawer = 1 year
- 214-547-4100 - Customer Technical Support
- http://www.waspbarcode.com
- Wasp Freedom USB Wireless Scanner - Mfg. Part: 633808920128

 

Wired scanner – HONEYWELL

- Manufacturer Warranty - 5 Years
- Tech Support -https://hsm.secure.force.com/thetechsupportall/
- Honeywell Voyager 1400G Bar Code Scanner (standard) - Mfg. Part: 1400G2D-2USB-1
- http://www.honeywellaidc.com/en-US/Pages/Product.aspx?category=Laser&cat=HSM&pid=3780
- Scanner uses just a USB connection. It has a 5' cord.
-Note: CARDS / KEY TAGS MUST BE PRINTED IN "CODE 39" IN ORDER FOR THE MINDBODY SYSTEM TO READ THE SCAN

 

MS Cash Drawer

- Manufacturer Warranty - 1 Year
- 800-544-1749 - Sales Office / Technical Support
- http://www.mscashdrawer.com/frmSupport.php
- Wasp Cash Drawer - Mfg. Part: 633808491024

 

MagTek - Credit Card Reader

- Manufacturer Warranty -1 Year
- 888-624-8350 / 615-415-6800 - MagTek Help Desk
- http://www.magtek.com/support - support@magtek.com
- MagTek Magstripe Mini Swipe Reader - must be programmed (click here for article on reprogramming the Credit Card Swiper) - Mfg. Part: 21040145
- CC reader uses just a USB connection. It has a 5' cord

 

ID Tech - Mobile Swiper

- Manufacturer Warranty (duration not verified)
- 714-761-6368 - Help Desk
http://www.idtechproducts.com/support/contact-support - support@idtechproducts.com
- http://www.idtechproducts.com/products/mobile-readers/138.html
- ID Tech UniMag II, Two-Track Secure Mobile MagStripe Reader

 

Dymo - Label Printer

- Manufacturer Warranty - 2 Years
- 877-724-8324 - Dymo Manufacturer Number
- http://sites.dymo.com/Support/pages/contactform.aspx
- Dymo 450 turbo Barcode label printer - SKU# 1752265
- Dymo Multipurpose Labels 1" X 2-1/8" = address return label
- Label printer plugs uses a 2 prong plug and a USB connection

 

MINDBODYONLINE.com

- Hardware = http://www.mindbodyonline.com/en/products/hardware
- ID Solutions = https://www.mindbodyonline.com/marketplace/gift-cards-key-tags?shop

 


ADDITIONAL RESOURCES

 










2 Comments
  • Avatar
    Ryan McCoy

    Good work!  Confirmed.

  • Avatar
    Rachel S.

    I just had a client call earlier who was given the Magtek number but it didn't work for them.  I looked on the MagTek website and it looks like their support number is (651) 415-6800.

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