How can I restrict staff from adding clients past class capacity?

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You can prevent staff members from overriding the class capacity. The key is to enable the Waitlists Feature for your site, but disable a waitlist for any classes that you wish to place a hard cap on the class capacity.

Follow the setup instructions below for best results.

Enable Waitlists:

  1. Go to the Home tab>Manager Tools>Settings>Class & Enrollment Options.
  2. Expand the section Booking and Sign-in Policies.
  3. Find and check the box for "Enabled Waitlists".
  4. On the same screen, expand the "Enrollment Schedule Options", and make sure that the box for "Use Drop in Specific Capacities" is checked.
  5. Click the Update button on the top right hand corner of your screen.

Set Permissions for Staff:

  1. Go to the Home tab>Staff>Tools>Staff Permissions.
  2. Select the group you are looking to restrict from the drop down menu on the left.
  3. Once the group is selected, expand "Reservation Permissions."
  4. Make sure that the box for "Override Event Drop in Capacities" is unchecked.
  5. Click Update.

Restrict Class Capacity:

  1. Select the Classes Tab.
  2. On your class schedule, click on the name of the class you want to limit capacity.
  3. The page will reload to Edit Scheduled Class/Event. Under the Event and waitlist size section, set the box next to How Many Can Waitlist to zero.
  4. Click Save.

Repeat steps 1-4 until all classes you wish to prevent the staff from being able to add anyone to the class past the capacity is completed.

Later on, if a staff member attempts to sign in a client past the capacity, this window will pop up:




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