What if a third party rejects a client's charge?

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The Third-Party Payer feature allows you to bill a third party (e.g., an employer, an insurance company, etc.) for your client’s services. But what happens if the third party rejects the charge?

If a third party rejects the payment request, you can easily reverse the charge and apply it to the client’s account. Here's how:

  1. Look up a client that has charged something to a third-party payer.
  2. Click Account Details.
  3. In the Third Party Payments section, locate the purchase that has been rejected.
  4. Click Deny third party payment.
  5. The total amount of the original charge will appear in the “Amount to deny” field by default, but you can edit this amount if the third-party has rejected only part of the charge. Whatever amount appears here will be charged back to the individual client.
  6. Click Deny Payment to reverse the charges.


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