This article will assist you with some general payroll troubleshooting.
- Changes made to appointment pay rates are retroactive, and affect historical payroll data.
- Changes made to class pay rates require a schedule change.
- Paying staff on a percentage-rate basis can lead to unpredictable pay when combined with unlimited visit pricing options or discounts.
- Why are teachers not being paid for their classes and appointments?
- How to update appointment pay rates, or why you see "deleted" on the Payroll report
- Why are staff members paid different rates for the same pricing option?
- Is there a way to zero out the payroll numbers for all staff once they are paid?
- Alternatively, you can run the Unpaid Visits report report to identify missed appointments.
- Optionally, you can enable the "Pay Teachers for No-Shows" setting through the Class & Enrollment Options screen. This will pay your teachers when a client misses class, or simply isn't signed in. Appointments, on the other hand, must always be checked out (or have payment applied) in order for the instructor to receive pay.
- Found an improper pay rate? For classes, you will need to make a schedule change in order to correct the issue. Appointment pay rates can be changed at any time, and any modifications are applied retroactively to your payroll.
- If this option has been mistakenly set to "No," your next course of action depends on how many of these pricing options have been sold. If it has been sold to a relatively few number of clients (in the range of 25 or less), you can simply return and resell the pricing option to the affected clients. For larger numbers, only MINDBODY Technical Support can update the pricing option en masse. As this can potentially affect other areas of your site, please contact us before taking any action.
Appointment pay rates are updated on the Payroll report in real time. This means any changes you make to an assigned appointment pay rate will alter your past payroll as well.
For this reason, and to maintain accurate records, we advise against changing existing appointment pay rates in Staff Profiles. Rather, you should unassign the appointment type that needs to be modified, and then reassign it to the appropriate staff member with the new pay rate. This will preserve accurate payroll records, while properly paying your staff the adjusted rate for future appointments.
After this change is made, any appointments made under the old pay rate will display under a "deleted" pay rate on the Payroll report.
This indicates your instructors are being paid on a percentage-rate basis.
- If the pricing option offers unlimited visits, then your staff will be paid varying amounts depending on the number of sessions redeemed. Click here to learn more.
- If a client has purchased a pricing option at a discounted rate, then your instructors will be paid based off of that lowered rate. You can enable the "Ignore Discounts when Calculating Payroll" option through the System Settings section of the General Setup & Options screen, if desired. This will pay your instructors the standard percentage rate regardless of any discount given at checkout,
The payroll is an ongoing report, and there is not a way to "zero" it out once your staff have been paid. Rather, it is recommended that you keep a record of the date range for which your staff was last paid, then then run the payroll for the subsequent pay period.
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