Clearing your browser cache

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SUMMARY

Many issues that arise in web-based software can be solved by clearing the browser's local memory, known as the browser cache. Browsers (e.g., Internet Explorer, Firefox, Safari, Chrome, etc.) store tiny bits of site data on your computer, which helps websites load faster the next time you visit them. Here are some simple steps to clear your browser's cache. 

 


CONTENT 

Currently supported browsers:

 


ANSWERS

 

PC

Google Chrome

  1. Log out of your MINDBODY site.
  2. Press Ctrl + Shift + Delete on your keyboard to bring up the "Clear browsing data" screen.
  3. Check the Empty the cache option box.
  4. Click Clear browsing data to complete.Chrome_delete.png

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Internet Explorer

  1. Log out of your MINDBODY site.
  2. Press Ctrl + Shift + Delete on your keyboard to bring up the "Delete Browsing History" screen.
  3. Click the following options:
    • Temporary Internet files and website files
    • Cookies and website data

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Mozilla Firefox 

  1. Log out of your MINDBODY site.
  2. Press Ctrl + Shift + Delete on your keyboard to bring up the "Clear All History" screen.
  3. Click the Cache option box, and click Clear Now to complete.

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Mac

Google Chrome

  1. Log out of your MINDBODY site. Press Command + Shift + Delete on your keyboard to bring up the "Clear browsing data" screen.
  2. Click the following options:
    • Cookies and other site and plugin data
    • Cached images and files
  3. Click Clear browsing data to complete. 

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Mozilla Firefox

  1. Log out of your MINDBODY site.
  2. Press Command + Shift + Delete on your keyboard to bring up the "Clear All History" screen.
  3. Click the following options:
    • Cache
    • Offline website data                                                                            

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Safari

  1. Log out of MINDBODY.
  2. If you see "Develop" in the menu bar at the top of your screen, skip to step 5.
  3. Otherwise, click Safari, and select Preferences in the dropdown menu.
  4. Click the Advanced icon, and then check the box next to, "Show Develop menu in menu bar."
  5. Close the Preferences menu.                                                       safari_clearcache_1.png 
  6. Click Develop in the menu bar.
  7. Select Empty Caches in the dropdown menu.                                                                  safari_clearcache_2.png

Note: If using an iPad, you can clear the cache and history through the Settings section of the app.

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