How do I find out whose autopay was declined?

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The best report for this is the AutoPay Detail report, located under Reports > Payment Processing (tab on the left) > AutoPay Detail. 

Set the dates you are interested in and then change the status to "Declined." Click the Generate button. Additional information can be found here, or a view a tutorial here

IT IS IMPORTANT TO NOTE: Autopays that are collecting on Account Balance will not show up on this report because the transaction will go through on an Account Balance payment instead of being declined. If you are looking for clients who owe fees on their account whether through an autopay or another situation, use the Account Balances Report instead.

 

 

 









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