Direct Debit decline codes (Paysafe UK)

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If you've ever received an error or declined code when using Paysafe Payments and wished you had more detailed information, this article is for you. Below, you'll find explanations of decline codes you may have encountered, and also potential solutions and resolutions to the issue at hand.
Declines are made by the customer's bank, not your software. If your client does not believe their account should have declined, please advise them to call their bank directly for more information.

If you receive a decline that is not listed on this page, please contact Merchant Support.


Decline 1004

Your account is not enabled for this transaction type. Please contact MINDBODY merchant support for assistance.


Decline 2008

You have submitted in invalid sort code number. Please re-enter the sort code and attempt the transaction again.


Decline 2009

You have submitted an invalid bank account number. Please re-enter the account number and attempt the transaction again.


Decline 2011

You have submitted an invalid mandate reference. Please verify and retry transaction.


Decline 2012

You have submitted a mandate reference that is not yet active. Please resubmit your request after the mandate becomes active.


Decline 2013 – Reference F

You have submitted an invalid mandate. Possible reasons this response occurs can be bank account credentials changing, the merchant canceling the mandate via their bank, or another change being made by the customer without notifying the business. The merchant will need to establish a new contract to generate a new mandate with updated information after speaking to the customer.


Decline 2013 - Reference X

Mandate was cancelled on the customer's end so the payment attempt declined.  You will need to contact your customer to re-establish a new mandate.


Decline 2013 - Reference T

Your customer transferred their bank account so the mandate cancelled.  You will need to contact your customer and obtain their new bank account information. Then setup a new mandate with the new bank information.



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