My credit card swiper is not working on a Mac. What do I do?

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If you are using a credit card swiper on a Mac, and it stops working, use the following steps to help you troubleshoot:

  1. Check to see if you can swipe to store the card in the billing information section of the client profile.
  2. Make sure the Java version on your computer is up to date. The retail screen has a lot of Java scripting, and this could cause the card not to read here but everywhere else in the site.
  3. If the swiper is working everywhere except the Retail screen, and Java is up to date, try unplugging and plugging in the swiper again.
  4. If the card is still not swiping and states a "Invalid card swipe. Please re-swipe your card" error,  reinstall the swiper by following these steps:
    1. Plug the swiper into the USB port of your computer and make sure you have a credit card handy to run a test.
    2. From your desktop, open System Preferences.
    3. Select "Keyboard."
    4. Select the "Change keyboard type"  Note: you Need to have the swiper plugged in to see this option.                                                                                                                    
    5. Click Continue.                                                                                                         
    6. Follow additional steps to identify keyboard, and choose ANSI as the keyboard type, click Done.                                                      
    7. When you are notified to press a key, swipe your credit card. 
    8. Select the US language.
    9. Click OK.  

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