My printer isn't printing. What's wrong?

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SUMMARY

There are a number of reasons why your printer may have stopped functioning, or never worked to begin with. The wrong driver may have been installed upon initial setup, the connections between your computer and printer may have been knocked loose, or Java may have issued a software update that disabled your browser plug-in.


CONDITIONS

  • Only printers purchased directly from MINDBODY are supported. While printers purchased through a third party may work with the software, these devices have not been fully tested and we cannot provide troubleshooting or setup assistance.
  • Troubleshoot your printer's error status or LED codes. Type the word "codes" in Search and click enter on your keyboard to bring up the LED Cross Reference Chart under the Star Micronics printers guide.

RESOLUTION

The steps below are listed in order of complexity. Many printer issues can be resolved in a couple simple steps.

  1. Restart your computer. A fresh start forces the computer to check and re-connect files and programs after installing updates or reconnecting your printer.
  2. Try printing from a different browser. If you're using Safari, for instance, try a test print from Chrome.

If you're still experiencing issues with your printer, please check the following...

Hardware issues:

  • Check the printer wires and USB cable to be sure that the printer is plugged in, turned on, and connected to your computer.
  • Check that the paper is installed correctly. It needs to be situated so that the end of the paper is rolling out from under, and not over the top of the roll.
  • Check you're using 80mm thermal paper.
  • Make sure that the printer actually works by performing this Feed test.
  • Check that the printer is plugged directly into the computer you're using. Receipt printers cannot be shared.

Software issues:

  • Close software programs that use USB ports (like iTunes).
  • Temporarily disable any antivirus or spyware programs running in the background.
  • Open your print settings, and verify your printer is set as the default printer.
  • Check that you have the latest Java version installed at www.java.com/verify, and that Java is enabled for your browser.
  • Try using a different browser.

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Clearing your print queue

If you keep attempting to print when your printer is not working properly, then your computer will keep piling up failed print jobs, which can cause both your computer and printer to not function properly. You will need to clean out all of the items that didn't print before you start troubleshooting. Follow the steps below to learn how:

  • Windows 7
  1. Click on the Start menu > Devices and Printers.
  2. Right-click on the Star TSP100 Raster Printer.
  3. Click Cancel All Documents.
  4. The items that you have tried to print in the past will be cancelled.
  • Windows 8.1
  1. Right click on the Windows icon in the bottom left.
  2. Open Devices and Printers.
  3. Right click on your printer icon, and select See what's printing.
  4. Right click the document(s), and click Cancel.
  • Apple's Safari
  1. Click on the printer icon down by the trash can.
  2. Once the printer dialogue box opens, click on each print job, and then click on the Cancel button at the top of the dialogue box.

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Check your printer settings

Even if you've used your printer successfully in the past, it's possible your print settings have been changed. Click on the links below to find your Operating System and printer model, then follow the listed steps to ensure your printer settings are properly configured.

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Reinstalling your printer driver

If none of the above steps have remedied your printing issues, then you'll need to completely reinstall your printer driver.

  1. Disconnect the printer's USB cable from your computer.
  2. Open the Devices and Printers window on your computer. If your printer icon still appears, right click on it and select Remove Device.
  3. Go to the Control Panel, then Programs, and Programs and Features. Uninstall your TSP printer driver.
  4. Download the most recent driver for your printer directly from Star Micronics (external link).
  5. Install the driver on your computer.
  6. Restart your computer. (Don't skip this step!)
  7. Reconnect your printer's USB cable print a test receipt.

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