What if nothing happens when I try to swipe a credit card?

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If nothing happens when you try to swipe a credit card, then you'll want to review these possible culprits:


Part 1: Cursor location

Make sure that the cursor is clicked into the field that will be populated with the card swipe.

  • Browser add-ons

We've seen a recent wave of swipes not working because of Google and Yahoo browser add-ons (those thin toolbars at the top of your Internet browser). These add-ons can disable your credit card swiper.

Please note that this applies to Microsoft's Internet Explorer but not Apple's Safari, which does not have add-ons.

  • Determining if you have this problem

If after swiping a credit card you have to press the Enter key on your keyboard, a Yahoo or Google add-on is preventing your swiper from functioning correctly. You should just be able to swipe a credit card, and the software should automatically press the Enter key on your keyboard. It's much faster this way.

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Part 2: Disabling add-ons

To fix it, you need to disable the Google and Yahoo add-ons installed on your browser. Most of the add-on benefits have been incorporated into the new, free version of Internet Explorer. There isn't a real need for them.

  1. Click on the Tools menu at the top of your Internet browser (Internet Explorer).
  2. Click on the "Manage Add-Ons" link at the top of the screen.
  3. Click on "Enable or Disable Add-Ons."
  4. One by one, select all Google and Yahoo add-ons.
  5. For each one, click on the disable button at the bottom.
  6. Click OK when finished.

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Part 3: Google Desktop

Google Desktop can cause the same problem. If disabling the add-ons didn't fix the swiping problem, then you need to uninstall Google Desktop. Here's how:

  1. Click on your computer's start menu.
  2. Click on Control Panel.
  3. Choose Add/Remove Programs.
  4. Let the list of programs on your computer populate.
  5. Click on the icon for Google Desktop.
  6. Click on the Uninstall button at the top of the screen.
  7. Your computer will then uninstall Google Desktop.

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Part 4: Defective swipe head

Your swiper is equipped with two reading heads. It is possible that one or both are defective. To determine if either is broken, please:

  1. Open Notepad (PCs) or TextEdit (Macs).
  2. Click into the text field and swipe a card with a magnetic strip.
  3. You should see text displayed with a semicolon placed approximately halfway through:
    • If the semicolon is the first character displayed, then the first reading head is not functioning.
    • If the semicolon does not appear, then the second reading head is not functioning.
  4. If one or both of your reading heads are not functioning, then please contact Technical Support at 877-755-4279.

If none of the above resolves your issue, then you may need to reprogram the swiper. Click here for instructions on how to do so.

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Part 5: Java needs to be installed or isn't up to date

This link will give you instructions specific to your operating system on how to install and update Java.

Click here to view the Hardware Return Policy.


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