TSP 650 installation for Windows 7 (64-bit OS)

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Follow the directions below to install your TSP 650 on a PC running Windows 7.


  • PC running Windows 7
    • Click here if you're running a different Windows version.
    • Click here if you're installing for a Mac computer.
  • Using your Firefox or Internet Exlorer browser for automatic printing is recommended. If you use Google Chrome, click here for information.



Part 1: Connect your printer to your PC

You'll need administrator access on your computer to complete this installation. If your system prompts you to log in as the administrator when you already are, then click here to learn how to resolve this issue.

Note: It is recommended to install your driver (Part 4) before connecting your printer to your PC.

  1. Power off the PC and printer.
  2. Locate the printer's power cord (comes in two pieces). It can be found in a small white box with the Star Micronics logo on it.
  3. Locate the USB cable that connects the receipt printer to the PC. It will be in a plastic bag with the Tripp Lite logo on it.
  4. Plug the power cord to the back of the printer and a power source.
  5. Insert the square end of the USB cable in to the printer.
  6. Insert the rectangular, slimmer end of the USB cord in to your PC.

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Part 2: Load the paper

One starter roll of 80-mm (3⅛-in) thermal receipt paper is included with your printer. When the paper runs low, your printer's red error light will begin to flash.

Thermal receipt paper can be purchased at most office supply stores and online.

To load more paper:

  1. Press the open lever on the cover of the printer.
  2. If the lower button is not depressed by the paper roll, the error light will flash. Gently push the roll into place until it is touching the lower black button.
  3. Be careful! The paper gauges are fragile. If they become detached, you will need to take apart the printer in order to reattach the gauges.
  4. Pull the loose end of the paper until it is extended several inches past the front end of the printer. The paper feed should come from underneath the roll as shown below.
  5. While keeping the paper roll in the printer, gently pull the feed out of the printer as shown below.
  6. Do not try to feed the paper through the front rollers on the cover. The correct way to load the paper is to make sure the paper comes out from underneath the roll, as if you were loading a roll of toilet paper under instead of over. Pull the paper feed out of the printer.
  1. With the paper feed hanging out the front of the printer, close the cover by pushing it down onto the paper until it clicks.
  2. Turn the printer on. 

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Part 3: Run a feed test

  1. Turn the printer off.
  2. Hold down the Feed button on the front of the printer.
  3. With the Feed button held down, turn the printer on.
  4. Release the Feed button as the printer begins printing a receipt with its settings.
  5. If a receipt with settings was printed, then your printer is working correctly. 

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Part 4: Install the driver

  1. After you have connected the printer to the PC, and conducted the feed test, turn the printer on. Windows 7 will automatically put the printer in an unspecified section in "Devices and Printers" on your computer.
  2. Windows will automatically detect the driver, and begin installing. 


What do I do if Windows did not automatically install the driver?

  1. Click here to download the zip file that contains the drivers to your PC.
  2. Select the printer specifications, and click on the recommended driver link for your computer.
  3. Extract the zipped file "starprnt_v1.5_setup_" somewhere on to your PC that you will be able to reference back to in the next step, such as your desktop.
  4. Go to Devices and Printers, and click Add a Printer. The Devices and Printers" section of your computer can be found on the start menu or under Control Panel > Hardware and Sounds > Devices and Printers > Add a Printer. 
  5. Select Local printer, and click Next.
  6. Select to use the Default Printer port, and click Next.
  7. Select the USB port your printer is plugged into on your computer, and click Next.     
  8. You will notice the printers listed does not include the TSP650. Select to highlight Star TSP600 Cutter (TSP643), and click Next
  9. Choose the recommended setting "Use the driver that is currently installed," and click Next.
  10. Change the printer name to "Star TSP650 Printer," and click Next
  11. Sharing a printer is optional. Click Next to skip and continue installing.
  12. Click Finish.

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Part 5: Change the printer settings

To start, make sure your printer's settings are correct, and set it as the default printer.  You can do this by returning to "Devices and Printers" on your computer:

1. Right-click on the "Star TSP650 Printer" icon and select "Set as default printer."                 

2. You'll see a green checkmark next to the printer icon to show the printer default is set.


Next, to change the printer settings, follow the instructions below:

  1. Right-click on the Star TSP650 Printer and choose Printer properties.  
  2. On the Ports tab, make sure that "Enable bidirectional support" is checked.  
  3. On the Advanced tab, select "Print directly to the printer."  
  4. On the Device Settings tab, make sure:  
    • "72mm x Receipt" is selected for paper type.
    • In the Installable Options section, Page Cut Type should be set to "Partial Cut/Partial Cut."
    • If you have a cash drawer, the Peripheral Unit Type should be set to "Cash Drawer."
    • Also for a cash drawer, the Peripheral Unit 1 should be set to "Document Top."           
  5. On the General tab, click the Preferences button at the bottom.  
  6. In Printing Preferences, click on the Paper/Quality tab and choose "Friction" as the paper source. For Media, choose "normal type paper."   
  7. Click on the Advanced button. Change the Paper Size to "72mm x Receipt."  
  8. Click OK. Click OK again. Click OK a third time. 

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Part 6: Change the browser settings

If you're using Mozilla Firefox as the browser window on your computer:

  1. Click on Tools at the top left to expand the Tools menu. Select "Options" from the menu.
  2. At the top of the Options box click the Content icon.
  3. Un-check the option "Block pop-up windows."
  4. Click OK.
  5. Select Page Setup from the File dropdown menu. (To access Page Setup, you can click on File at the top left on your browser. If File is missing, select your menu options at the top right, go to "Customize", click on "Show/Hide Toolbars" and select to show "Menu Bar". Your File will then appear at the top.)
  6. After you select Page Setup, click on the "Margins & Header/Footer" tab.
  7. Change the Left, Right, Top, and Bottom margins to "0.2."
  8. Make sure that there aren't any characters in the header and footer fields.
  9. Click OK.

If you're using Internet Explorer a the browser window on your computer:

  1. Click on Tools at the top right to expand the Tools menu. Ensure that Pop-up Blocker is disabled by clicking on Pop-up Blocker. If it is enabled, then click Turn Off Pop-up Blocker.
  2. Click on the dropdown arrow next to the printer icon in the upper right corner of the screen. Choose "Page Setup."
  3. Change the Left, Right, Top, and Bottom margins to "0.2."
  4. Make sure that there aren't any characters in the header and footer fields.
  5. Click OK.

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Part 7: Print a test receipt

  1. Go to your MINDBODY site.
  2. Make a sale and click Save Print Receipt.
  3. Depending on your General Setup & Options settings, a Print dialogue box may open as well. If it does not, select File > Print from the receipt preview window.
  4. Click Print.
  5. Remember to void the sale once you finish testing. 

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Contacting the manufacturer

Please use the information below to contact this product's manufacturer (Star Micronics) with questions or concerns on the warranty for the hardware. Before calling, please locate the serial/part number. This should be listed somewhere on the hardware device.

Star Micronics customer support:

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