TSP 650 installation for Windows XP

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Note: MINDBODY no longer supports Windows XP. The following instructions were last updated as of April 8, 2014, when Microsoft announced they will no longer support the XP operating system. 


USB 2.0 Hardware Required

If your computer is more than six years old. Check your USB port compatibility to verify that it is 2.0. Enhanced, or 2.0 USB ports, were standardized on most new machines in 2001.

  1. Right-click on your My Computer icon.
  2. Select Properties.
  3. Select the Hardware tab and click on Device Manager.
  4. Scroll to the bottom until you see the section titled Universal Serial Bus Controller.
  5. Click on the + to the left of the name and look down the Universal Serial Bus controllers list for the description "USB 2.0" or "Enhanced."
  6. If you do not see any variation containing the word "Enhanced," you do not have USB 2.0 on your PC. You will need to purchase and install a USB 2.0 card into your PC.

Most electronics stores sell the hardware you need to install a USB 2.0 card.


Part 1: Connecting your printer to your PC

Note: It is recommended to install your driver (Part 4) before connecting your printer to your PC.

  1. Power off the PC and printer.
  2. Locate the printer's power cord (comes in two pieces). It can be found in a small white box with the Star Micronics logo on it.
  3. Locate the USB cable that connects the receipt printer to the PC. It will be in a plastic bag with the Tripp Lite logo on it.
  4. Plug the power cord to the back of the printer and a power source.
  5. Insert the square end of the USB cable in to the printer.
  6. Insert the rectangular, slimmer end of the USB cord in to your PC. 

Part 2: Load the paper

One starter roll of 80-mm (3⅛-in) thermal receipt paper is included with your printer. When the paper runs low, your printer's red error light will begin to flash.

Thermal receipt paper can be purchased at most office supply stores and online.

To load more paper:

  1. Press the open lever on the cover of the printer.
  2. If the lower button is not depressed by the paper roll, the error light will flash. Gently push the roll into place until it is touching the lower black button.
  3. Be careful! The paper gauges are fragile. If they become detached, you will need to take apart the printer in order to reattach the gauges.
  4. Pull the loose end of the paper until it is extended several inches past the front end of the printer. The paper feed should come from underneath the roll as shown below.
  5. While keeping the paper roll in the printer, gently pull the feed out of the printer as shown below.
  6. Do not try to feed the paper through the front rollers on the cover. The correct way to load the paper is to make sure the paper comes out from underneath the roll, as if you were loading a roll of toilet paper under instead of over. Pull the paper feed out of the printer.
  1. With the paper feed hanging out the front of the printer, close the cover by pushing it down onto the paper until it clicks.
  2. Turn the printer on. 


Part 3: Run a feed test

  1. Turn the printer off.
  2. Hold down the Feed button on the front of the printer.
  3. With the Feed button held down, turn the printer on.
  4. Release the Feed button as the printer begins printing a receipt with its settings. 


Part 4: Install the driver

  1. Turn off your printer.
  2. Power up your computer.
  3. Once your PC is on, turn on your printer.
  4. Close the Windows Add New Hardware Wizard (if it tries to open).
  5. Click here to download the zip file that contains the drivers to your PC.
  6. Select the printer specifications, and click on the recommended driver link for your computer.
  7. Go to your My Computer and double-click on the drive with the CD.
  8. Once the Star Micronics software opens, click on the word "Installation" on the left.
  9. Accept the Installation Agreement.
  10. Follow the steps of the "InstallShield Wizard for TSP650 Setup."
  11. When prompted for a User name, enter your business's name.
  12. When asked what type of Setup you want, choose Complete.
  13. Once the driver begins installing, please click "Continue Anyway" when Windows (or your virus protection software) warns you that the software has not passed Windows Logo testing.
  14. Installation may take several minutes.
  15. Click Finish when prompted.
  16. Power up the printer. 


Part 5: Change the printer settings

  1. Go to the Start menu.
  2. Select Settings > Control Panel > Printers and Faxes.
  3. Right-click on the "Star TSP650 Raster Printer" and choose "Properties."
  4. In the Ports tab, make sure that "Enable bidirectional support" is unchecked.
  5. In the Advanced tab, select "Print directly to the printer."
  6. In the Device Settings tab, make sure:
    • "72mm x Receipt" is selected for paper type.
    • The Cut Action section, EndPage/End Doc should be set to "Partial Cut/Partial Cut."
    • If you have a cash drawer, the Peripheral Unit Type should be set to "Cash Drawer."
    • Also for a cash drawer, the Peripheral Unit 1 should be set to "Document Top."
  7. In the General tab, click the Printing Preferences button. Then click the Advanced button in the Star Raster Printer Advanced Options window.
  8. In the drop down for Paper Size, select "72mm x Receipt" then click OK. Click Ok again to close Star Printing Preferences window.
  9. Print a test page from the General tab by clicking the Print Test Page button. The printer will print out default settings. 


Part 6: Change the browser settings

Open your Internet Explorer browser window.

  1. Click on Tools at the top right to expand the Tools menu. Ensure that Pop-up Blocker is disabled by clicking on Pop-up Blocker. If it is enabled, then click Turn Off Pop-up Blocker.
  2. Click on the dropdown arrow next to the printer icon in the upper right corner of the screen. Choose "Page Setup."
  3. Change the Left, Right, Top, and Bottom margins to "0.2."
  4. Make sure that there aren't any characters in the header and footer fields.
  5. Click OK.

Open your Mozilla Firefox browser window.

  1. Click on Tools at the top left to expand the Tools menu. Select "Options" from the menu.
  2. At the top of the Options box click the Content icon.
  3. Un-check the option "Block pop-up windows."
  4. Click OK.
  5. Click on File at the top left and select "Page Setup" from the dropdown menu.
  6. Click on the "Margins & Header/Footer" tab.
  7. Change the Left, Right, Top, and Bottom margins to "0.2."
  8. Make sure that there aren't any characters in the header and footer fields.
  9. Click OK.


Part 7: Print a test receipt

  1. Go to your MINDBODY site.
  2. Make a sale and click Save Print Receipt.
  3. Depending on your General Setup & Options settings, a Print dialogue box may open as well. If it does not, select File > Print from the receipt preview window.
  4. Click Print.
  5. Remember to void the sale once you finish testing.


Contacting the manufacturer

Please use the information below to contact this product's manufacturer (Star Micronics) with questions or concerns on the warranty for the hardware. Before calling, please locate the serial/part number. This should be listed somewhere on the hardware device.

Star Micronics customer support:

Click here to view the Hardware Return Policy.

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