TSP 100 installation for Windows Vista (32-bit OS)

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NOTE: Star Electronics does not currently have drivers available for download that is compatible with Windows Vista. We will keep checking on the status of this and keep this information as up to date as possible.

To install your TSP 100 on a PC running Windows Vista, please follow the directions below:

Contents

 

Part 1: Connecting your printer to your PC

You'll need administrator access on your computer to complete this installation. If your system prompts you to log in as the administrator when you already are, then click here to learn how to resolve this issue.

Note: It is recommended to install your driver (Part 4) before connecting your printer to your PC.

  1. Power off the PC and printer.
  2. Locate the printer's power cord (comes in two pieces). It can be found in a small white box with the Star Micronics logo on it.
  3. Locate the USB cable that connects the receipt printer to the PC. It will be in a plastic bag with the Tripp Lite logo on it.
  4. Plug the power cord in to the back of the printer and a power source.
  5. Insert the square end of the USB cable in to the printer.
  6. Insert the rectangular, slimmer end of the USB cord in to your PC.

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Part 2: Load the paper

One starter roll of 80-mm (3⅛-in) thermal receipt paper is sent with your printer. When the paper runs low, your printer's red error light will begin to flash. 

Thermal receipt paper can be purchased at most office supply stores and online.

To load more paper:

  1. Press the open lever on the cover of the printer.
  2. If the lower button is not depressed by the paper roll, the error light will flash. Gently push the roll into place until it is touching the lower black button.
  3. Be careful- The paper gauges are fragile. If they become detached, you will need to take apart the printer in order to reattach the gauges.
  4. Do not try to feed the paper through the front rollers on the cover. The correct way to load the paper is to make sure the paper comes out from underneath the roll, as if you were loading a roll of toilet paper under instead of over. Pull the paper feed out of the printer.
  5. With the paper feed hanging out the front of the printer, close the cover by pushing it down onto the paper until it clicks.
  6. Turn the printer on.

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Part 3: Run the feed test

TSP 100 (143):

  1. Turn the printer off.
  2. Hold down the Feed button on the front of the printer.
  3. With the Feed button held down, turn the printer on.
  4. Release the Feed button as the printer begins printing a receipt.
  5. If a receipt listing the settings was printed, then your printer is working correctly.

TSP 100 (143) Eco:

  1. Unplug the printer from the USB port.
  2. Hold down the Feed button on the front of the printer.
  3. With the Feed button held down, plug the printer into the USB port.
  4. Release the Feed button as the printer begins printing a receipt.
  5. If a receipt listing the settings was printed, then your printer is working correctly.

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Part 4: Install the driver

  1. After you have connected the printer to the PC, and conducted your feed test, turn the printer power on. The TSP 100 Eco will power on automatically.
  2. Click here to download the zip file that contains the drivers to your PC.
  3. Select the printer specifications, and click on the recommended driver link for your computer.
  4. Extract the zipped file somewhere on your PC.
  5. Double-click on the Autorun.exe file that is located in the extracted folder.
  6. Follow the prompts to begin installing.

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Part 5: Change the printer settings

To start, make sure the printer's settings are correct and set it as the default printer. You can do this by doing the following:

  1. Go to the Vista Start menu > Control Panel > Hardware > Printers.
  2. Right-click on the "Star TSP Cutter (TSP 143)" and check "Set as default printer."                                             
  3. You'll see a green checkmark next to the TSP100 (143) to show that it is now the default printer.

 

Next, to change the printer settings, follow the instructions below:

  1. Right-click on the printer icon and select Printer properties.
  2. On the Advanced tab, select "Print directly to the printer."  
  3. On the Device Settings tab, make sure:  
    • FRICTION is set to: "72mm x Receipt"
    • Paper Type is "Receipt"
    • Page Cut Type: "Partial Cut"
    • Document Cut Type: "Partial Cut"
    • Cash Drawer 1 - Pulse Width: 200 milliseconds
    • Cash Drawer 1: Open After Printing
  4. On the General tab, click the Preferences button at the bottom.  
  5. In Printing Preferences, click on the Paper/Quality tab and choose "Friction" as the Paper source. For Media, choose "normal type paper."  
  6. Click on the Advanced button. Change the Paper Size to "72mm x Receipt."  
  7. Click OK. Click OK again. Click OK a third time.

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Part 6: Change the browser settings

Open your Internet Explorer browser window.

  1. Click on Tools at the top right to expand the Tools menu. Ensure that Pop-up Blocker is disabled by clicking on Pop-up Blocker. If it is enabled, then click Turn Off Pop-up Blocker.
  2. Click on the dropdown arrow next to the printer icon in the upper right corner of the screen. Choose "Page Setup."
  3. Change the Left, Right, Top, and Bottom margins to "0.2."
  4. Make sure that there aren't any characters in the header and footer fields.
  5. Click OK.
Open your Mozilla Firefox browser window.
  1. Click on Tools at the top left to expand the Tools menu. Select "Options" from the menu.
  2. At the top of the Options box click the Content icon
  3. Un-check the option "Block pop-up windows."
  4. Click OK.
  5. Click on File and select "Page Setup" from the dropdown menu.
  6. Click on the "Margins & Header/Footer" tab.
  7. Change the Left, Right, Top, and Bottom margins to "0.2."
  8. Make sure that there aren't any characters in the header and footer fields.
  9. Click OK.

Note: Some computers need the "Shrink-to-Fit" option checked; however, enabling this for others will sometimes cause black bars to print on receipts.

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Part 7: Print a test receipt

  1. Go to your MINDBODY site.
  2. Make a sale and click Save Print Receipt.
  3. Depending on your General Setup & Options settings, a Print dialogue box may open as well. If it does not, select File > Print from the receipt preview window.
  4. Click Print.
  5. Remember to void the sale once you finish testing.

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Contacting the manufacturer

Please use the information below to contact this product's manufacturer (Star Micronics) with questions or concerns on the warranty for the hardware. Before calling, please locate the serial/part number. This should be listed somewhere on the hardware device.

Star Micronics customer support:

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How can I tell if I have a 32- or 64-bit OS?

  1. On your PC, follow this menu path: Control Panel > System > Advanced tab > Environmental Variables.
  2. Look for "x86" or "x64" in the list with the scrollbar. If it says "x86" (referring to a type or processor), then your PC is 32-bit. If it says "x64," then it's 64-bit.

Click here for 64-bit installation instructions.

 

Click here to view the Hardware Return Policy.

 









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