TSP 650 installation for Windows Vista

Was this article helpful?
0 out of 0 found this helpful



Part 1: Connecting your printer to your PC

You'll need administrator access on your computer to complete this installation. If your system prompts you to log in as the administrator when you already are, then click here to learn how to resolve this issue.

Note: It is recommended to install your driver (Part 4) before connecting your printer to your PC.

  1. Power off the PC and printer. If you're using the TSP 100 Eco, then simply unplug the printer to power off.
  2. Locate the printer's power cord (comes in two pieces). It can be found in a small white box with the Star Micronics logo on it.
  3. Locate the USB cable that connects the receipt printer to the PC. It will be in a plastic bag with the Tripp Lite logo on it.
  4. Plug the power cord in to the back of the printer and a power source.
  5. Insert the square end of the USB cable in to the printer.
  6. Insert the rectangular, slimmer end of the USB cord in to your PC.  

Back to the top


Part 2: Load the paper

One starter roll of 80-mm (3⅛-in) thermal receipt paper is sent with your printer. When the paper runs low, your printer's red error light will begin to flash.

Thermal receipt paper can be purchased at most office supply stores and online.

To load more paper:

  1. Press the open lever on the cover of the printer.
  2. If the lower button is not depressed by the paper roll, the error light will flash. Gently push the roll into place until it is touching the lower black button.
  3. Be careful! The paper gauges are fragile. If they become detached, you will need to take apart the printer in order to reattach the gauges.
  4. Pull the loose end of the paper until it is extended several inches past the front end of the printer. The paper feed should come from underneath the roll as shown below.
  5. While keeping the paper roll in the printer, gently pull the feed out of the printer as shown below.
  6. Do not try to feed the paper through the front rollers on the cover. The correct way to load the paper is to make sure the paper comes out from underneath the roll, as if you were loading a roll of toilet paper under instead of over. Pull the paper feed out of the printer.

  1. With the paper feed hanging out the front of the printer, close the cover by pushing it down onto the paper until it clicks.
  2. Turn the printer on.

Back to the top


Part 3: Run a feed test

  1. Turn the printer off.
  2. Hold down the Feed button on the front of the printer.
  3. With the Feed button held down, turn the printer on.
  4. Release the Feed button as the printer begins printing a receipt with its settings.
  5. If a receipt with settings was printed, then your printer is working correctly.

Back to the top


Part 4: Install the driver

  1. After you have connected the printer to the PC, and conducted your Feed Test, turn the printer power on.
  2. Close the Windows Add New Hardware Wizard (if it tries to open).
  3. Click here to download the zip file that contains the drivers to your PC.
  4. Select the printer specifications, and click on the recommended driver link for your computer.
  5. Go to My Computer and double-click on the drive with the CD.
  6. Once the Star Micronics software opens, click on the word "Installation" on the left.
  7. Accept the Installation Agreement.
  8. Follow the steps of the "InstallShield Wizard for TSP650 Setup."
  9. When prompted for a username, enter your business's name.
  10. When asked what type of setup you want, choose Complete.
  11. Once the driver begins installing, please click "Continue Anyway" when Windows (or your virus protection software) warns you that the software has not passed Windows Logo testing. You may receive this warning several times.
  12. Installation may take several minutes.
  13. Click Finish when prompted.

Back to the top


Part 5: Change the printer settings

  1. Go to the Vista Start menu > Control Panel > Hardware > Printers.
  2. Right-click on the "Star TSP650 Raster Printer" and choose "Properties."  
  3. On the Ports tab, make sure that "Enable bidirectional support" is unchecked.  
  4. On the Advanced tab, select "Print directly to the printer."  
  5. On the Device Settings tab, make sure:  
    • "72mm x Receipt" is selected for paper type.
    • The Cut Action section, EndPage/End Doc should be set to "Partial Cut/Partial Cut."
    • If you have a cash drawer, the Peripheral Unit Type should be set to "Cash Drawer."
    • Also for a cash drawer, the Peripheral Unit 1 should be set to "Document Top." 
  6. On the General tab, click the Preferences button at the bottom.  
  7. For Printing Preferences, click on the Paper/Quality tab and choose "Friction" as the Paper source. For Media, choose "normal type paper."  
  8. Click on the Advanced button. Change the Paper Size to "72mm x Receipt."  
  9. Click OK. Click OK again. Click OK a third time.

Back to the top


Part 6: Change the browser settings

Open your Internet Explorer browser window.

  1. Click on Tools at the top right to expand the Tools menu. Ensure that Pop-up Blocker is disabled by clicking on Pop-up Blocker. If it is enabled, then click Turn Off Pop-up Blocker.
  2. Click on the dropdown arrow next to the printer icon in the upper right corner of the screen. Choose "Page Setup."
  3. Change the Left, Right, Top, and Bottom margins to "0.2."
  4. Make sure that there aren't any characters in the header and footer fields.
  5. Click OK.

Open your Mozilla Firefox browser window.

  1. Click on Tools at the top left to expand the Tools menu. Select "Options" from the menu.
  2. At the top of the Options box click the Content icon.
  3. Un-check the option "Block pop-up windows."
  4. Click OK.
  5. Click on File at the top left and select "Page Setup" from the dropdown menu.
  6. Click on the "Margins & Header/Footer" tab.
  7. Change the Left, Right, Top, and Bottom margins to "0.2."
  8. Make sure that there aren't any characters in the header and footer fields.
  9. Click OK.

Back to the top


Part 7: Print a test receipt

  1. Go to your MINDBODY site.
  2. Make a sale and click Save Print Receipt.
  3. Depending on your General Setup & Options settings, a Print dialogue box may open as well. If it does not, select File > Print from the receipt preview window.
  4. Click Print.
  5. Remember to void the sale once you finish testing.

Back to the top


Contacting the manufacturer

Please use the information below to contact this product's manufacturer (Star Micronics) with questions or concerns on the warranty for the hardware. Before calling, please locate the serial/part number. This should be listed somewhere on the hardware device.

Star Micronics customer support:

Back to the top


Click here to view the Hardware Return Policy.

Powered by Zendesk