TSP 100 installation for Windows 7 (32- or 64-bit OS)

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Follow the directions below to install your TSP 100 on a PC running Windows 7.


  • PC running Windows 7
  • Using your Firefox or Internet Explorer browser for automatic printing is recommended. If you use Google Chrome, click here for information.


Part 1: Connecting your printer to your PC

You'll need administrator access on your computer to complete this installation. If your system prompts you to log in as the administrator when you already are, then click here to learn how to resolve this issue.

Note: It is recommended to install your driver (Part 4) before connecting your printer to your PC.

  1. Power off the PC and printer. If you're using the TSP 100 Eco, then simply unplug the printer to power off.
  2. Locate the printer's power cord (comes in two pieces). It can be found in a small white box with the Star Micronics logo on it.
  3. Locate the USB cable that connects the receipt printer to the PC. It will be in a plastic bag and has a Tripp Lite logo on it.
  4. Plug the power cord into the back of the printer and connect it to a power source.
  5. Insert the square end of the USB cable in to the printer.
  6. Insert the rectangular, slimmer end of the USB cord in to your PC.

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Part 2: Load the paper

One starter roll of 80-mm (3⅛-in) thermal receipt paper is included with your printer. When the paper runs low, your printer's red error light will begin to flash. 

Thermal receipt paper can be purchased at most office supply stores and online.

To load more paper:

  1. Press the open lever on the cover of the printer.
  2. Gently push the roll into place until it is touching the lower black button. If the lower button is not depressed by the paper roll, the error light will flash.
  3. Be careful! The paper gauges are fragile. If they become detached, then you'll need to take the printer apart in order to reattach the gauges.
  4. Do not try to feed the paper through the front rollers on the cover. The correct way to load the paper is to make sure the paper comes out from underneath the roll, as if you were loading a roll of toilet paper under instead of over. Pull the paper feed out of the printer.
  5. With the paper feed hanging out the front of the printer, close the cover by pushing it down onto the paper until it clicks.
  6. Turn the printer on.                                      

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Part 3: Run a feed test

TSP 100 (143)

  1. Turn the printer off.
  2. Hold down the Feed button on the front of the printer.
  3. With the Feed button held down, turn the printer on.
  4. Release the Feed button as the printer begins printing a receipt.
  5. If a receipt listing the settings was printed, then your printer is working correctly!

TSP 100 (143) Eco

  1. Unplug the printer from the USB port.
  2. Hold down the Feed button on the front of the printer.
  3. With the Feed button held down, plug the printer into the USB port.
  4. Release the Feed button as the printer begins printing a receipt.
  5. If a receipt listing the settings was printed, then your printer is working correctly!

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Part 4: Install the driver

  1. After you have connected the printer to the PC, and conducted your feed test, turn the printer on. The TSP 100 Eco will power on automatically.
  2. Insert the CD that came with the printer. Windows 7 will automatically put the printer in an unspecified section in "Devices and Printers."
  3. Follow the autorun prompts to install > Run Autorun.exe. You can manually install the driver by clicking here, and choose the operating system from the drop down menu.


If you have a security program in place, then please select "Yes" when it asks if you would like to allow this program to make changes to your computer.

4. Once you see the first screen of the InstallShield Wizard come up, click Next to begin installation.


Enter a User Name and an Organization, if necessary.


Select "Typical" installation and then click Next.


Then, click Install.


Finally, click Finish.


5. Once the wizard is complete, the window below will display.



What happens if Windows did not automatically install the driver?

To install your drivers, please follow the instructions below:

  1. Click here to download the zip file that contains the drivers to your PC.
  2. Select the printer specifications, and click on the recommended driver link for your computer.
  3. Extract the zipped file somewhere on your PC that you will be able to reference back to in the next step.
  4. Double click on the Autorun.exe file that is located in the extracted folder.
  5. Follow the prompts as explained in the installation steps above.

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Part 5: Change the printer settings

To start, make sure that the printer's settings are correct and set it as the default printer. You can do this by returning to "Devices and Printers" on your computer: 

1. Right-click on "TSP 100 (143)" and select "Set as default printer."

2. You'll see a green check mark next to the TSP 143 to show that it is now the default printer.


Next, to change the printer settings, follow the instructions below:

1. Right-click on the printer icon and select Printing preferences.

2. On the Layout tab, make sure that "Portrait" is selected. On the Paper/Quality tab, ensure that the paper source is set to "Automatically Select." Then click Advanced.


3. On the Advanced Options window, change the paper size to "72mm x Receipt." Then click OK, and then OK again.


4. Once you're on the "Printers and Devices" screen again, right-click on the TSP 100 (143) icon and select Printer properties.

5. On the Ports tab, make sure "Enable bidirectional support" is checked.


6. On the Advanced tab, change the radio button to "Print directly to the printer."


7. On the Device Settings tab, change "FRICTION" to "72mm x Receipt"; "Page Cut Type" to "Partial Cut"; "Peripheral Unit Type" to "Cash Drawer"; "Peripheral Unit 1" to "Document Top"; and "Cash Drawer 1 - Pulse Width" to "200 milliseconds." Click Apply, then click on the General tab.


8. On the General tab, print a test page to ensure that the printer is working properly.


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Part 6: Change the browser settings

If you are using Google Chrome as the browser on your computer:

    1. Click on the Tools button on the top right to expand the drop down menu and select Settings.
    2. Scroll down to the Privacy section and click on Content Settings.
    3. A new window will appear. Please scroll down to the Pop-ups section and click "Allow all sites to show pop-ups".
    4. Click Done.
    5. Click on the Tools button again and select Print.
    6. On the left of the window that pops up, click and expand the link +more settings.
    7. Click to expand the Margins dropdown menu and select custom.
    8. To the right, set the margin on each side of the pictured paper to 0.20
    9. Click Print to print a test page or click Cancel and it will save changes.

If you're using Mozilla Firefox as the browser window on your computer: 

  1. Click on Tools icon at the top right to expand the Tools Menu. (Note: If you don't see your tools menu, click on the "Alt" button on your keyboard. Tools will appear at the top right.)
  2. Select Options from the menu.
  3. At the top of the "Options" box, click the Content icon.
  4. Un-check the option "Block pop-up windows."
  5. Click OK.
  6. Click on File at the top left and select Page Setup from the dropdown menu.
  7. Click on the Margins & Header/Footer tab.
  8. Change the Left, Right, Top, and Bottom margins to 0.2.
  9. In the Headers & Footers section, set all drop downs to Blank.
  10. Make sure that there aren't any characters in the header and footer fields.
  11. Click OK.

If you're using Internet Explorer as the browser window on your computer:  

  1. Click on Tools at the top right to expand the Tools menu.
  2. If you see the Pop-up Blocker enabled, click to "Turn Off Pop-up Blocker".
  3. Click on the dropdown arrow next to the printer icon in the upper right corner of the screen, then choose "Page Setup."
  4. Change the Left, Right, Top and Bottom margins to "0.2."
  5. Make sure that there are not any characters in the header and footer fields. To do this, select "Empty" in each of the drop down menus.
  6. Click OK.

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Part 7: Print a test receipt

  1. Go to your MINDBODY site.
  2. Make a sale and click Save Print Receipt.
  3. Depending on your General Setup & Options settings, a print dialogue box may open as well. If it does not, select File > Print from the receipt preview window.
  4. Click Print.
  5. Remember to void the sale once you finish testing.

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Contacting the manufacturer

Please use the information below to contact this product's manufacturer (Star Micronics) with questions or concerns on the warranty for the hardware. Before calling, please locate the serial/part number. This should be listed somewhere on the hardware device.

Star Micronics customer support:

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How can I tell if I have a 32- or 64-bit OS?

  • On your PC, follow this menu path: Control Panel > System and Security > System.
  • Under the Basic Information about your computer page, look for System Type, and you should see either 32- or 64-bit.
  • Look for x86 or x64 in that window.

If it reads x86 (referring to a type or processor), then your PC is 32-bit. If it reads x64, then it's 64-bit.

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