Reasons you may see this error include:
If your client's credit card is showing as a refund option and this message pops up it that means you may have recently received a new merchant account.
- Any sales done before the new account was opened are not able to process a return. You will have to issue your client a check or cash refund.
If the sale location was edited at any time.
- For example, if your client checked purchased through your online store, but you edited the sale to show it was purchased in-store, you may get this error.
- The solution is to change the return location back to the original location and the error should no longer appear.
- There will be a location drop down beneath the "Reason for the return: (Required)" box during the refund process. This is where you will choose the original location the transaction was processed.